_edited.jpg)
01243 908045
​
General Recruitment FAQs
1. What industries do you recruit for?
We can recruit across all sectors, but our specialist focus is in healthcare and hospitality, where we have strong experience and a broad network of candidates.
2. Do you offer permanent, temporary, and contract placements?
Yes, we offer permanent, temporary, and contract placements. We also work with umbrella companies to manage payroll for temporary and contract roles, ensuring smooth and compliant employment.
3. What’s the difference between a recruitment agency and an introductory agency?
We are both. As a recruitment agency, we actively source and screen candidates. As an introductory agency, especially in the care sector, we match individuals with experiences carers and help with onboarding. After that, the care arrangement is managed directly between the client and the carer, offering more flexibility.
4. How long does the recruitment process take?
This can vary depending on the role and your requirements, but we aim to provide suitable candidates as efficiently as possible while ensuring the right fit. For care placements, we take a hands-on approach to ensure a good match.
5. What happens if the candidate isn’t a good fit?
If a candidate we place leaves the role within a certain time frame, we will either waive our fee or work to find a suitable replacement at no additional cost.
6. Do you offer replacement guarantees?
Yes. We want you to feel confident in your hire. If a candidate doesn’t work out early on, we’ll support you in finding a new match or waive our fee.
7. What areas do you cover?
While we’re based in Chichester, we work nationwide and can support clients and candidates across the UK.
8. Can you help with compliance and background checks?
Yes, we carry out thorough screening, reference checks, and where necessary, DBS checks, especially for roles in healthcare and care.
Care & Carer Matching FAQs​
-
Are the carers employed or self-employed?
The carers we introduce are typically self-employed, giving you more control over the care arrangement. If preferred, we can also arrange for carers to work on a contract basis through an umbrella company. -
What’s the difference between your service and a traditional care agency?
Unlike traditional care agencies, we don’t just send whoever is available. We personally match you with a carer based on your needs and preferences. We're also not CQC registered, which means the ongoing care relationship is directly between you and the carer, giving you more flexibility and often at a lower cost. -
Do you provide live-in carers?
Yes, we can introduce live-in carers depending on your needs and preferences. Let us know what you're looking for, and we’ll do our best to find the right match. -
Can you help with carer payments and onboarding?
Yes. While we don’t manage ongoing care, we can assist with the onboarding process and set up payments through umbrella companies if needed. -
What if I’m not happy with the carer?
We check in regularly to make sure everything is running smoothly. If you're not happy, we'll work quickly to find a more suitable carer at no extra cost within a set period. -
Are the carers trained or qualified?
We thoroughly vet all carers and ensure they have the right experience, qualifications, and approach to care before introducing them. -
How are carers vetted or interviewed?
We conduct interviews, background checks, and reference checks to ensure each carer is reliable, qualified, and a good fit for your specific needs. -
Can I meet the carers before deciding?
Absolutely. We believe a good match starts with the right connection, so you’ll have the opportunity to meet or speak with the carers before making a decision.
Employer-Specific FAQs​
1. What’s your fee structure?
Our fees are transparent and based on the type of placement. We offer flexible options and more cost-effective solutions than traditional agencies, especially in care.
2. Do you offer volume hiring or ongoing recruitment support?
Yes, we’re happy to support with ongoing or high-volume recruitment, especially in healthcare, hospitality, or general staffing.
3. Can you provide short-notice or emergency cover?
We do our best to help with urgent staffing needs, especially for temporary or contract roles, depending on availability.
4. Do you manage payroll for temp workers?
Yes — we work with umbrella companies to manage payroll and compliance for temporary and contract workers.
5. Can I specify qualifications or experience required for a role?
Absolutely. We tailor our search based on your specific requirements, including qualifications, experience, and personal preferences.
Candidate FAQs
1. How do I register with 24 Recruitment?
You can apply online, send us your CV, or contact us directly. We’ll guide you through the process and discuss suitable roles.
2. What types of roles can I apply for?
We recruit for a wide range of roles, especially in healthcare, care, and hospitality, but also in other sectors as needed.
3. Can I work as self-employed or through an umbrella company?
Yes. Many of our carers and contract workers are self-employed, but we can also arrange placements via umbrella companies for contract roles.
4. Do you help with CVs or interview prep?
Yes — we offer support with CVs, applications, and interview preparation to help you stand out and feel confident.
5. How quickly can I start working?
That depends on the role and compliance checks, but we aim to get you started as soon as possible once you’re fully onboarded.
6. Will I be matched based on my preferences and availability?
Yes — we aim to match you with roles that suit your skills, availability, and preferences, not just what's available.
