Privacy & Transparency Notice

Privacy and Cookie Policy Last Updated: [10th November 2025] 1. Who We Are 24 Recruitment Chichester Chichester, West Sussex, United Kingdom Email: susan.godfrey@24recruitmentchichester.info Phone: 01243 908045 We are a recruitment and introductory agency providing employment and staffing solutions across the UK. This includes introducing qualified carers to private clients in their homes, as well as traditional recruitment services. We are registered with the Information Commissioner’s Office (ICO) as a data controller. 2. What Information We Collect We may collect and process the following types of personal data: Candidates / Carers: Name, address, contact details, date of birth CV details, employment history, qualifications, experience References, right-to-work documentation DBS check status and other vetting information Insurance details where relevant Other information provided to enable matching with clients Private Clients: Name, address, contact details Personal care requirements and preferences Health or medical information relevant to care Feedback regarding carers and services Website Users: IP address, browser type, pages visited Cookies (see Section 7) 3. How We Use Your Information We process personal data for the following purposes: To match candidates and carers with job opportunities or private clients To contact you regarding job roles, care placements, or recruitment services To manage our business relationships with clients, carers, and candidates To facilitate care arrangements, onboarding, and payments To comply with legal obligations (e.g., right-to-work checks, insurance requirements) To improve our website and services We only process personal data where we have a legal basis, such as: Performance of a contract (e.g., matching carers with clients) Legal obligation Consent (where required) Legitimate interests (operating and improving our services safely) 4. How Long We Keep Your Data We retain personal data only as long as necessary for legal, accounting, and operational purposes: Candidates / Carers: up to 2 years after last contact unless you request longer retention Private Clients: for the duration of the care arrangement and up to 6 years after for legal and accounting purposes Website Data: in accordance with our cookie policy You may request deletion of your data at any time by contacting us (see Section 9). 5. Sharing Your Data We may share your information with: Employers or private clients to facilitate recruitment or care matching Carers for the purpose of matching and onboarding Third-party service providers, e.g., payroll providers, background check companies Government authorities where required by law We will never sell your personal data. 6. Your Data Protection Rights Under UK data protection law, you have the following rights: The right to access your personal data The right to rectify inaccurate data The right to erase your data (“right to be forgotten”) The right to restrict or object to processing The right to data portability The right to withdraw consent (where applicable) To exercise any of these rights, please contact us (see Section 9). 7. Cookies and Website Tracking We use cookies to improve website performance and your user experience. Cookies are small text files placed on your device to help the website function, remember preferences, and analyse traffic. How We Use Cookies: Essential cookies: necessary for the website to function (e.g., security and login sessions) Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics) Functional cookies: remember your preferences (e.g., language or screen size) Performance cookies: track visitor behavior to improve performance Third-Party Cookies: We may use cookies from third-party services, such as Google Analytics, to monitor website traffic and performance. These services collect information in accordance with their own privacy policies. Managing Cookies: You can control cookies through your browser settings, including blocking, allowing, or deleting them. Please note that blocking some cookies may affect website functionality. For full details, please see our dedicated [Cookie Policy]([insert link]). 8. How We Protect Sensitive Information For private care placements, some personal data may be sensitive, such as health information or insurance details. We take steps to: Store data securely Limit access to authorised personnel Only use the information to match carers with clients safely and effectively 9. Contact Us For questions about this notice, data access requests, or cookie management: Data Protection Contact 24 Recruitment Chichester Email: susan.godfrey@24recruitmentchichester.info Phone: 01243 908045 If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO): https://www.ico.org.uk 10. Changes to This Notice We may update this Privacy and Cookie Policy from time to time. Changes will be posted on this page, and where appropriate, we will notify you by email.